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Responsible Gaming
Metaspins Casino is committed to supporting safer gambling. Gambling should be an enjoyable form of entertainment, not a way to make money, manage financial pressure or solve personal problems. This page explains practical ways to stay in control and where to seek help if gambling is no longer fun.
Gamble for entertainment, not income
Gambling involves risk. There is no guaranteed strategy for winning, and past results do not predict future results. Every wager can result in a loss, so only gamble with money you can afford to lose after essential expenses have been covered. Never treat gambling as an investment, a source of regular income or a way to recover money that has already been lost.
Before you play, decide how much time and money you are comfortable spending. A clear plan can make it easier to notice when gambling is becoming more frequent, costly or difficult to control. Keep gambling separate from household bills, rent, loan repayments, savings and other financial commitments.
- Set a spending limit before you begin and stop when you reach it.
- Set a time limit and take regular breaks away from the screen.
- Do not chase losses by increasing your stakes or playing for longer.
- Avoid gambling when you are upset, tired, stressed or affected by alcohol or other drugs.
- Keep track of your deposits, wagers and losses so you have a realistic view of your gambling.
- Do not borrow money, use credit intended for essentials or sell belongings to gamble.
- Remember that a win is not a reason to continue playing beyond your plan.
A break can help you reassess your habits. If you find yourself thinking about gambling more often, hiding your activity or feeling unable to stop, consider taking a longer break and seeking independent support.
Tools to help you stay in control
Responsible gambling tools can help you manage your activity. Depending on the features available to your account and applicable requirements, you may be able to set deposit, wagering, loss or session limits, review your account activity, take a temporary break or request account closure. Limits should be selected before gambling and set at an amount that is affordable for you.
Use limits before you need them
A limit is most effective when it reflects your personal budget rather than your maximum available funds. Consider your regular income, essential costs, debts and savings goals before choosing an amount. A limit is not a guarantee that you will win or avoid losses; it is a control that can help prevent spending beyond your plan.
Take a break or close your account
If you want to stop gambling for a period, use any available time-out or account restriction option. If you need a longer-term solution, request self-exclusion or account closure through the relevant account process. Do not open another account to avoid a restriction. Tell us if you believe you may be at risk of doing so, so appropriate safer-gambling measures can be considered.
Account restrictions may affect access to gambling services and may not be reversible immediately. The applicable process, duration and effect of a restriction will depend on the option selected and relevant requirements. Read the information presented when setting a limit or requesting a break, and contact support through the available website channels if you need help understanding the process.
Protect your account
Keep your login details private and use a secure password. Do not allow another person to use your account, and do not use someone else’s account. If you believe another person has accessed your account or is gambling using your details, stop using the account and report the concern through the available support channel.
Recognising when gambling may be a problem
Problem gambling can affect anyone, regardless of age, income or previous experience. It can develop gradually and may be difficult to recognise at first. Consider whether any of the following signs apply to you or someone close to you:
- Gambling for longer or spending more than you intended.
- Trying to cut back or stop but finding that you cannot.
- Chasing losses or gambling to escape stress, sadness, boredom or other problems.
- Feeling restless, irritable or anxious when you are not gambling.
- Borrowing money, missing payments or experiencing financial difficulties because of gambling.
- Hiding gambling activity, being dishonest about spending or arguing with people close to you.
- Losing interest in work, study, family, friends or other activities.
- Feeling guilt, shame, hopelessness or distress connected with gambling.
One sign can be enough to take action. You do not need to wait for a serious financial loss or crisis before asking for help. Speaking with a qualified support service early can make it easier to understand what is happening and choose practical next steps.
If you are concerned about someone else
If a family member, friend or colleague may be experiencing gambling harm, approach the conversation calmly and without blame. Explain what you have noticed, listen to their concerns and encourage them to seek professional advice. You cannot control another person’s gambling, and you should protect your own finances and wellbeing. Free or low-cost support may also be available for affected family members and friends.
Getting help in Australia
If gambling is causing concern, seek independent help as soon as possible. Australian gambling support services can provide confidential information, counselling and practical assistance with gambling, finances, relationships and emotional wellbeing. Support may be available online, by telephone or in person, depending on your location and circumstances.
You can look for an appropriate service through Australian government health information, state or territory gambling support programs, or recognised counselling organisations. A general practitioner or mental health professional can also help you find suitable advice. If money problems are involved, consider speaking with a qualified financial counsellor before taking on further debt or making decisions about repayments.
If you feel unsafe, are experiencing a mental health emergency or are thinking about harming yourself, seek urgent assistance through local emergency services or an appropriate crisis support service. Gambling concerns should never be faced alone.
Age and access
Gambling is not suitable for children or young people. You must meet the minimum legal age that applies to online gambling in Australia and provide accurate information when required. Do not allow minors to access your account, device or payment methods. Parents and guardians should use device, payment and account controls to reduce the risk of unauthorised access.
Our approach
Metaspins Casino aims to provide information and account features that support safer gambling. We may apply checks, restrictions or other measures where required by applicable rules or where activity raises responsible-gambling concerns. We cannot remove the risks associated with gambling, guarantee that a player will remain within a chosen limit or provide counselling. Independent professional support is recommended whenever gambling is affecting your finances, relationships, work, study or wellbeing.
Please review this information before playing and return to it whenever you need a reminder of safer gambling practices. Making a plan, setting limits and asking for help early are positive steps towards keeping gambling enjoyable and within control.