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Betting Rules
These Betting Rules explain the general conditions that apply when you place bets with Metaspins Casino. They should be read together with the website’s Terms and Conditions, Privacy Policy, Responsible Gambling information and any specific rules shown for an individual game or market. By opening an account or placing a bet, you confirm that you understand and accept the rules that apply to your activity.
1. General betting conditions
These rules apply to bets placed through the Metaspins Casino website or any other approved service made available to eligible account holders. Additional rules may apply to a particular casino game, betting market, tournament, promotion or payment method. If a specific rule conflicts with a general rule, the specific rule for that game, market or offer will generally apply to the relevant activity.
You must be legally permitted to use online gambling services in the place where you are located. You are responsible for checking the laws that apply to you before registering, depositing funds or placing a bet. Access may be restricted in some locations, and we may refuse or limit access where required by law, regulation, risk controls or our internal procedures.
You must provide accurate, current and complete information when creating and maintaining your account. An account is intended for the registered account holder only. You must keep your login details secure and must not allow another person to use your account, place bets for you or access funds held in it. You should notify us promptly if you believe that your account or login details have been used without permission.
- You must meet the applicable minimum age requirement before using the service.
- You must not use the service for unlawful activity, fraud, money laundering or other prohibited conduct.
- You must not hold or use more than the number of accounts permitted under the applicable terms.
- You must not attempt to interfere with the website, games, betting systems, payment processes or security controls.
- You must not use software, devices or methods designed to obtain an unfair advantage or manipulate an outcome.
We may carry out identity, age, payment, source-of-funds and other verification checks. A bet, withdrawal or account feature may be delayed or restricted while checks are completed. We may also suspend or close an account where information cannot be verified, where activity appears irregular or where we have a legal, regulatory or security reason to do so.
2. Placing and accepting bets
Before confirming a bet, check the selected game, market, outcome, stake, odds or displayed terms and any other information shown on the confirmation screen. A bet is treated as placed when it has been accepted by the betting system and a confirmation or corresponding record is created. A selection added to a bet slip is not necessarily a confirmed bet.
We do not guarantee that every bet submitted will be accepted. Bets may be refused, rejected, delayed, limited or cancelled where there is a technical issue, an incorrect price or display, a market suspension, a connection problem, suspected misuse, a breach of these rules or another valid reason. Where appropriate, the affected stake will be returned or dealt with in accordance with the applicable game or market rules.
You are responsible for checking your account history, bet slip and confirmation details. If a bet does not appear to have been accepted, do not assume that it was successful merely because you received an on-screen message or your connection remained open. You should review the relevant account record before attempting to place the same bet again.
Stakes, odds and displayed information
The minimum and maximum stake for a bet may vary according to the game, market, account, payment method, promotion, risk settings or other applicable conditions. Any available limits will be shown where relevant. We may change, remove or apply limits in accordance with the applicable terms, without affecting bets that have already been accepted unless a correction or cancellation is permitted under these rules.
Displayed odds, game information, results and other content are provided for general betting purposes. Although reasonable care is taken, information may be affected by delays, technical faults or human error. If an obvious error occurs, the affected bet may be settled using the correct price or terms, or treated as void where permitted by the applicable rules.
You must not place a bet using information that is not generally available where doing so would breach a law, sporting rule, game rule or other applicable requirement. Bets connected with prohibited conduct, manipulation, collusion or abuse may be voided and may result in account restrictions.
3. Settlement, results and cancelled bets
Bets are settled using the official result or settlement information applicable to the relevant game or market. The relevant rules may identify the source used to determine a result, the time at which a result is established and the circumstances in which a market is postponed, abandoned, interrupted or changed. Results may be updated if an initial result is corrected by the relevant authorised source.
For casino and other games, the outcome generated or recorded by the approved gaming system is used for settlement, subject to the applicable game rules and any permitted correction of a technical or administrative error. You should review the rules displayed with the game before playing, as outcomes, rounds and available features can differ between games.
A bet may be cancelled or declared void if the relevant event, game or market is not completed in accordance with its rules, if an outcome cannot be determined fairly, if a material error has occurred or if cancellation is required for legal, regulatory, technical or security reasons. The treatment of a void or cancelled bet, including the return of a stake, will depend on the rules for that bet.
Where a bet includes multiple selections, the failure or cancellation of one selection may affect the remaining bet in different ways. The applicable market, game or bet type rules will determine whether the bet is recalculated, partially settled, continued with the remaining selections or declared void.
Payouts and account records
Any return is credited to the account in accordance with the applicable settlement rules. Before a withdrawal is processed, additional verification or payment checks may be required. Funds may be returned through an approved method and may be subject to account conditions, legal requirements, payment-provider controls or responsible gambling safeguards.
Your account history should normally show accepted bets, stakes, outcomes and returns. Keep your own records and check them regularly. If you identify a possible error, contact customer support through the available website channel and provide enough information for the transaction or bet to be reviewed.
4. Errors, disputes and responsible betting
If you believe that a bet has been settled incorrectly, or that an account transaction is missing or inaccurate, raise the issue as soon as possible through the available support channel. Include the relevant account information, date, game or market, stake, reference shown in your account and a clear description of the issue. We may review system records, account history, payment records and other relevant information when investigating a complaint.
Our records may be used as evidence of the activity conducted through your account, unless you can demonstrate that they are incorrect. Technical logs and transaction records may be retained and reviewed for security, compliance, dispute resolution and service improvement. If a disagreement cannot be resolved through the initial review process, the available escalation or external complaint options will be described in the applicable website terms or support information.
If a technical fault, system error, pricing error, software issue or other malfunction affects a bet or game, we may correct the error, reverse an affected transaction, void the relevant bet or take another action allowed by the applicable rules. We will aim to handle errors fairly and consistently. You must not knowingly take advantage of an error and should report it promptly.
Play responsibly
Gambling should be treated as entertainment, not as a way to earn income or recover losses. Set a budget before you play and only stake money that you can afford to lose. Do not chase losses, borrow money to gamble or continue playing when gambling is causing stress or affecting your relationships, work or finances.
- Set personal deposit, spend or session limits where tools are available.
- Take regular breaks and avoid gambling when upset, tired or under the influence of alcohol or drugs.
- Use time-outs or self-exclusion if you need a longer break from gambling.
- Ask for support if gambling no longer feels enjoyable or is becoming difficult to control.
- Contact the available support team if you need help finding responsible gambling information or account controls.
These Betting Rules may be updated from time to time to reflect changes to the service, applicable requirements, games, markets or operating procedures. The current version published on the website applies to relevant activity from the date it is made available. You should review the rules regularly and before placing bets.