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Privacy Policy
This Privacy Policy explains how Metaspins Casino may collect, use, store and protect personal information when you visit the website, create or use an account, contact support, or use related casino services. It is intended to help players in Australia understand what information may be handled and the choices available to them. We aim to deal with personal information in a careful, transparent and secure way.
Information we may collect
To provide an online casino service, Metaspins Casino may collect information directly from you and information created when you use the website. The information collected depends on the services you use, the actions you take, and the checks that may be required before or during your account relationship. We only seek information that is reasonably relevant to operating the service, meeting security requirements, providing support, and fulfilling legal or regulatory obligations.
Account and contact details
When you register or update an account, we may handle details such as your name, date of birth, residential information, contact details, login information, account preferences and responsible gambling settings. We may also keep records of communications you send to customer support, including questions, complaints, requests and information provided to help resolve an issue.
Identity and verification information
We may request identity or age verification information and supporting documents where checks are needed. This may include information from identity documents, proof of address, information about the source or purpose of funds where appropriate, and records of verification results. These checks help confirm that an account is being used by the account holder, support safer gambling, prevent misuse, and help identify fraud or other prohibited activity.
Payment and transaction records
We may handle records about deposits, withdrawals, wagers, wins, losses, bonuses or promotions where applicable, payment methods, transaction dates and transaction outcomes. Payment information may be processed through payment providers. We may receive information needed to confirm or reconcile a transaction without necessarily receiving or storing all sensitive payment details.
Technical, device and usage information
When you browse or use the website, technical information may be collected, such as your IP address, browser type, device type, operating system, language settings, approximate location, pages viewed, session activity, referral information and connection details. We may also record account login activity and information about how the website and its features are used. This information helps us maintain functionality, improve performance, protect accounts and investigate unusual activity.
How we use personal information
Personal information may be used for the following purposes. The exact use will depend on the information involved and the service or interaction concerned.
- Creating, maintaining and administering your casino account.
- Processing deposits, withdrawals and other account transactions.
- Providing customer support, responding to questions and handling complaints.
- Checking identity, age, account ownership and eligibility to use the service.
- Carrying out security, anti-fraud, anti-money laundering and other risk checks.
- Detecting, preventing and investigating suspicious, unlawful or unauthorised activity.
- Meeting applicable legal, financial, record-keeping and compliance obligations.
- Keeping the website, account systems and payment processes reliable and secure.
- Understanding website use, testing features and improving products and services.
- Sending service messages, account notices and important operational information.
- Sending marketing communications where permitted and where you have provided consent or otherwise have a lawful basis to receive them.
We may combine information from your account, transactions, communications, device and website activity where this is reasonably necessary for these purposes. We do not use personal information for unrelated purposes without an appropriate basis to do so. Where consent is relied on for a particular activity, you may be able to withdraw that consent as described below. Withdrawing consent does not affect processing that is necessary for operating your account, protecting the service, or meeting legal obligations.
Sharing information
Personal information may be shared with service providers that help operate the website and casino services. These may include payment and financial service providers, identity and verification providers, technology and hosting providers, customer support tools, security and fraud prevention services, analytics providers, and professional advisers. Providers should receive information relevant to the service they perform and are expected to handle it appropriately.
Information may also be disclosed where necessary to meet a legal obligation, respond to a lawful request, protect players or the public, investigate suspected fraud or other misconduct, enforce applicable terms, or protect the rights and security of the service. If business operations change, information may be transferred as part of a merger, restructuring, sale or similar transaction, subject to appropriate protections.
Cookies, security and retention
Cookies and similar technologies
The website may use cookies and similar technologies. Cookies are small files or identifiers that can help remember preferences, support login and account functions, maintain security, measure website performance, understand general usage and, where applicable, support relevant communications. Some cookies are needed for core website functions, while others help us analyse or improve the service.
You can manage or restrict cookies through the settings of your web browser. If you block or delete some cookies, parts of the website may not work as intended, and certain preferences may need to be set again. Browser controls vary, so please check the help information for your chosen browser.
Security
We use reasonable administrative, technical and organisational measures intended to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, account security processes, monitoring, encryption or other safeguards appropriate to the nature of the information. No website, internet connection or electronic storage system can be guaranteed to be completely secure. You should keep your login details confidential, use a secure device and contact support promptly if you suspect unauthorised access.
How long information is kept
We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, including account administration, support, security, dispute handling, reporting and record keeping. Some records must be retained for a period required by law even after an account is closed or a deletion request is made. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.
Your privacy rights and how to contact us
Depending on the circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights may be subject to reasonable identity checks, legal exceptions, security considerations and other limits. We may need to keep some information even when you ask for deletion, particularly where retention is required for legal, compliance, fraud prevention, dispute resolution or account security purposes.
Making a privacy request
To exercise your privacy rights or ask a question about how your information is handled, contact support@metaspinscasino.win. Please clearly describe your request and provide enough information for us to understand what you need. For account-related requests, we may ask you to verify your identity before taking action. This helps protect your account and prevents personal information from being disclosed to the wrong person.
- Access: ask for information about the personal information we hold about you and, where available, a copy of that information.
- Correction: ask us to correct or update information that is inaccurate, incomplete or out of date.
- Deletion: ask us to delete your personal information where there is no continuing reason or legal requirement for us to keep it.
- Withdraw marketing consent: ask us to stop using your information for marketing communications where marketing is based on your consent. You may also use an unsubscribe option included in a marketing message where available.
A request to delete information does not automatically close an account or cancel obligations connected with transactions, disputes, responsible gambling measures or legal compliance. Similarly, withdrawing consent to marketing does not stop essential service communications, such as security alerts, account notices, transaction updates or messages needed to administer your account.
Policy updates
This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or legal requirements. The current version will be made available on this page. We encourage you to review it periodically, particularly before providing new information or using a changed feature. Where an update is significant, we may provide an additional notice through the website or another suitable channel.
By using the website, you acknowledge that you have had an opportunity to read this Privacy Policy. If you do not agree with the way information is described here, please contact us before continuing to use services that require personal information.