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Metaspins Casino Terms & Conditions
These Terms & Conditions explain the rules that apply when you access or use Metaspins Casino, including creating an account, playing games, making transactions and using related services. Please read them carefully before using the website. By accessing the website or opening an account, you acknowledge that you have read, understood and accepted these Terms & Conditions.
1. General terms and eligibility
These Terms & Conditions apply to the Metaspins Casino website, its games, account functions, promotions and other services made available through the website. Additional terms may apply to particular games, payment methods, promotions or features. Where additional terms apply, they will be presented with the relevant service and should be read together with these Terms & Conditions.
You must be legally entitled to use online gambling services in the place where you are located. You are responsible for checking the laws that apply to you before accessing the website or attempting to play. Metaspins Casino does not invite or permit use where online gambling is unlawful or restricted. Access may be unavailable in some locations, and technical measures may be used to limit access.
You must meet the applicable minimum age requirement and provide truthful information when using the website. You must not create or use an account if you are under the legal gambling age, are prohibited from gambling, or are acting on behalf of another person. We may request information or documents to verify your identity, age, location, payment method or source of funds.
You may create only one personal account unless expressly permitted otherwise. An account must be used by the registered account holder and must not be sold, transferred, rented or shared. You are responsible for keeping your login details confidential and for all activity carried out through your account. Notify us through the available website channels if you believe your account has been accessed by someone else.
- Do not provide false, incomplete or misleading information.
- Do not use another person’s identity, account or payment method without proper authority.
- Do not attempt to bypass age, location, identity or security checks.
- Do not use the website for unlawful activity, fraud, money laundering or any other improper purpose.
- Do not permit another person to use your account or allow another person to gamble through your account.
We may refuse an application, suspend an account, restrict access or close an account where this is reasonably necessary to comply with legal or regulatory obligations, protect the website and its users, investigate suspected misuse, or manage operational and security risks.
2. Games, wagers and account balances
Games are provided for entertainment and are subject to the rules displayed for the relevant game. Before placing a wager, you should check the available instructions, stake information, paytable, game features and any applicable conditions. A wager is generally treated as accepted when it is recorded by the website. You should check your account history and contact the available support channel promptly if a transaction or game record appears incorrect.
Game results are determined by the relevant game system and, where applicable, a random number generator or other approved technical process. In the event of a technical error, interrupted connection, malfunction or incorrect display, the affected game or transaction may be reviewed and corrected in accordance with the applicable rules. We may void or reverse transactions affected by an obvious error, system failure, fraud or other circumstances that make the transaction invalid.
You must ensure that your device, internet connection and software are suitable for accessing the website. We are not responsible for losses caused by your equipment, network, browser, telecommunications service, malware or unauthorised access resulting from your failure to protect your account.
Funds shown in your account are not a bank deposit and do not earn interest. You must not deposit more than you can afford to lose. Deposit methods, minimum or maximum amounts, processing requirements and availability may vary and will be shown through the relevant website function. A payment may be delayed, declined or subject to further checks by the payment provider or by us.
You must use a payment method that belongs to you or that you are authorised to use. We may reject or return a deposit where the payment details cannot be verified or where the transaction creates legal, security or compliance concerns. Withdrawals may be subject to identity checks, account review, applicable game or promotional conditions and the requirements of the selected payment provider.
You remain responsible for any taxes, duties or reporting obligations that may apply to you in connection with your gambling activity or winnings. You should obtain independent advice if you are unsure about your obligations.
3. Promotions, responsible gambling and account closure
Promotions, bonuses and rewards may be offered from time to time. Each offer is subject to its own promotional terms, including any eligibility requirements, expiry dates, wagering conditions, game restrictions, stake limits or withdrawal rules. You should read those terms before accepting an offer. If promotional terms conflict with these Terms & Conditions, the specific promotional terms will generally apply to that offer.
A promotion must not be abused, manipulated or used in a way that defeats its intended purpose. We may withhold, remove or cancel a promotion or related benefit where there is suspected fraud, collusion, multiple-account use, irregular play, a breach of the promotional terms or any other misuse. We may also limit a person’s eligibility for future promotions where permitted.
Gambling should remain an enjoyable leisure activity, not a way to make money or recover losses. Set a budget and time limit before you play, take regular breaks and avoid gambling when you are distressed, affected by alcohol or drugs, or trying to solve financial problems. Never chase losses and never gamble with money needed for essentials.
- Use available deposit, spending, loss or session controls where offered.
- Consider taking a break if gambling no longer feels enjoyable or controlled.
- Request account restrictions or self-exclusion through the available website process.
- Seek independent assistance if gambling is affecting your finances, relationships, work or wellbeing.
- Do not ask another person to gamble on your behalf while you are restricted or self-excluded.
You may request that your account be closed or restricted. A closure or self-exclusion request may remain in place for the selected period and may not be reversible during that period. You must not attempt to open another account or access the services during a restriction. Account closure does not remove obligations that arose before closure, including obligations relating to verification, transactions, disputes or compliance.
4. Website use, privacy and legal information
You must use the website lawfully and respectfully. You must not interfere with its operation, introduce malicious code, scrape or copy content without permission, use automated tools to gain an unfair advantage, or attempt to access restricted systems or another person’s information. You must not use the website to distribute unlawful, threatening, abusive, deceptive or harmful material.
Website content is provided for general information and entertainment. We aim to keep information accurate and available, but content may change and the website may occasionally be unavailable for maintenance, upgrades, security reasons or events outside reasonable control. We do not guarantee that the website will always be uninterrupted, error-free, compatible with every device or available in every location.
Our Privacy Policy explains how personal information may be collected, used, stored and disclosed when you use the website. By using the services, you acknowledge that information may be handled in accordance with that policy and applicable privacy requirements. You should review the Privacy Policy before opening an account or providing personal information.
To the extent permitted by law, you are responsible for losses arising from your breach of these Terms & Conditions, misuse of the website, unauthorised account activity caused by your failure to keep credentials secure, or use of the services in a way that is unlawful or prohibited. Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.
We may update these Terms & Conditions when necessary to reflect changes to the website, services, law, security requirements or business operations. The updated version will be made available on the website, and the date of the latest update may be shown with it. You should review the terms regularly. Continuing to use the website after an update takes effect indicates acceptance of the updated terms, except where the law requires another process.
If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law. A failure to enforce a provision immediately does not mean that the provision has been waived. These Terms & Conditions, together with any applicable product, promotional and privacy terms, form the agreement governing your use of the services.
If you have a question, dispute or complaint, please use the contact or support function made available on the website and provide relevant account or transaction information without sharing your password. We may request further information so that the matter can be reviewed. Nothing in this section limits any rights or complaint options available to you under applicable Australian law.